General Manager

About

Pie Group is  locally owned company operates over 60 Papa John's Restaurants in PA-NJ-DE
We are people-focused and care and support the community.

At Papa John's, people are always our top priority. Our secret ingredient is YOU. Working with
Papa John's is a great place to start your career. Many Hourly Shift Leaders have gone on to
become General Managers and beyond! You will improve on the skills you have, and we'll teach
you some new ones too. We are more than just a pizza company; we're a pizza family.

You work hard every day for your family and we're always hard at work to take care of ours.
You deliver quality and awesome service to our customers. We will deliver possibilities to you!

Job Description

At Papa John's, people are always our top priority. Our secret ingredient is YOU. Working with Papa John's is a great place to start your career. Many Hourly Shift Leaders have gone on to become General Managers and beyond! You will improve on the skills you have, and we'll teach you some new ones too. We are more than just a pizza company; we're a pizza family. You work hard every day for your family and we're always hard at work to take care of ourselves. You deliver quality and awesome service to our customers. We will deliver possibilities to you!

We are seeking a reliable and experienced Restaurant General Manager to join our team Manages and assumes responsibility for all functions of a Papa John’s restaurant to ensure high quality products and customer service are delivered to ensure restaurant profitability. This is accomplished by being a self-sufficient leader, making quality decisions, and instilling pride and accountability in team members. Other responsibilities include the management of operations including the execution of all Company policies, procedures, programs and systems. Ensures compliance with all federal, state and local laws and ethical business practices.

Duties and Responsibilities

Provide quality products to our customers by building a system of quality with team members, which ensures each delivered product meets Papa John’s standards and accurately reflects the customer’s order. Professionally and promptly respond to all customers’ concerns or issues. Solicit customer feedback, share feedback with team and use feedback to improve restaurant operations and build brand loyalty. Communicate, train, and promote quality standards to team members by utilizing all available tools including Operations Manual and Team Member Handbook. Actively recruit customer focused team members, maintain adequate staffing levels according to projected sales, properly orient and train team members to exceed customer expectations, ensure compliance with uniform and appearance standards, establish and communicate performance expectations and conduct timely and effective performance reviews. Document performance issues and take appropriate disciplinary action, up to and including termination. Effectively coach and develop team members to ensure the entire team is quality and customer focused; and build an atmosphere of teamwork, energy and fun. Manage sales goals against budget & prior year by providing prompt and friendly customer service, building check averages through team member training on products and sales execution. Seek additional sales through traditional and non-traditional methods by executing creative local restaurant marketing and creating a positive presence in the community.

Manage profit goals against budget & prior year; ensure food, labor & other controllable costs stay within budget, & correct deviations from the budget by accurately utilizing the FOCUS System. Develop & implement appropriate plans to resolve unfavorable trends and enhance profits. Execute administrative and cash management duties. Plan and manage adequate inventory levels using the restaurant’s computerized inventory system to meet sales demands and minimize losses. Manage company’s assets by ensuring the restaurant is clean, fully equipped and all equipment operates properly; ensure restaurant always meets safety and security standards; oversee preventative maintenance and repairs when necessary.